This past week The Kissimmee Is Me Ambassador Program held their classroom training at Embassy Suites –Orlando Lake Buena Vista South. The classroom facilitator, Dr. Edwin Torres from Rosen College of Hospitality Management, spoke on Cross Cultural Guest Interactions. The participants learned the differences in greetings for guests of different cultures, the role and meaning of colors for various cultures, language, signage, and non-verbal communications and types of food desired, room amenities and similar topics.
The hands on experience was held at Board and Brush Creative Studio. The group participated in a DIY workshop and created their own unique wood sign.
Kissimmee Is Me Ambassador Program is a free initiative, for local hospitality employees, that offers both classroom training and personal hands-on experiences. These classes, sponsored by Experience Kissimmee and the Kissimmee/Osceola County Chamber of Commerce, reminds us all that we are the face of Kissimmee or “Kissimmee Is Me” when it comes to serving our guests.
Through this effort we are creating a team of Kissimmee Is Me Ambassadors by educating front-line service providers and their leaders about:
* Cross Cultural Guest Interactions
* The History of Kissimmee
* Raising the Bar on Customer Service
* The Must Sees and Dos in Osceola County