This past week The Kissimmee Is Me Ambassador Program held their classroom training at Embassy…
Kissimmee Is Me Ambassador Program is a free initiative, for local hospitality employees, that offers both classroom training and personal hands-on experiences. These classes, sponsored by Experience Kissimmee and the Kissimmee/Osceola County Chamber of Commerce, reminds us all that we are the face of Kissimmee or “Kissimmee Is Me” when it comes to serving our guests.
Through this effort we are creating a team of Kissimmee Is Me Ambassadors by educating front-line service providers and their leaders about:
* Cross Cultural Guest Interactions
* The History of Kissimmee
* Raising the Bar on Customer Service
* The Must Sees and Dos in Osceola County
This past week The Kissimmee Is Me Ambassador Program held their classroom training and hands-on experience at Boggy Creek Airboat Adventures. The classroom training started with Dr. Edwin Torres from Rosen College of Hospitality Management on how to interact with guests from around the world. The class then heard from a traditional Native family and how they survived on the swamps. At the Native American Village heritage was brought to life through the traditional stories and techniques of the culture that once thrived in Central Florida.
At the end of the day, the Kissimmee Is Me Ambassadors enjoyed an airboat ride as the captain took them into the breathtaking beauty of nature, including wetlands and wildlife.